Designing a trusted digital space for Indian entrepreneurs, changemakers, and communities - Nexus India

Nexus India is an initiative aimed at empowering local Indian businesses, women entrepreneurs, and welfare organizations by giving them an accessible platform to list, promote, and connect their work with a verified audience.

The Advertisement & Listing Platform is a central component of this ecosystem — designed to let businesses, welfare NGOs, and individual professionals advertise and showcase their services or causes. It also serves as a discovery hub for users who want to find authentic, verified service providers or social initiatives.

My role was to conceptualize and design the complete end-to-end experience for the listing and advertisement module — creating a system that’s inclusive, trustworthy, and easy to use, even for people with minimal digital experience.

{ The Challenge }

In India, countless small businesses struggle to gain visibility online.

India’s small businesses and local initiatives are rich in potential but poor in visibility. Most entrepreneurs rely on personal networks, WhatsApp forwards, or social media posts for promotion — often reaching only a limited audience.

Existing platforms like JustDial or IndiaMART are crowded, complicated, and built primarily for high-volume vendors, leaving smaller players — especially women entrepreneurs and community organizations — feeling invisible.

The challenge was twofold:

  1. Simplify the digital advertising and listing process for small business owners and welfare groups.
  2. Build a platform that users can trust — where every listing feels verified, authentic, and relevant to their needs.

Understanding the Users

I identified three primary user groups and mapped their motivations, challenges, and goals.

1. Entrepreneurs and Local Businesses

They want exposure, leads, and credibility — without having to navigate complex systems or pay for aggressive ad packages.
Pain points:

  • Overwhelming registration forms.
  • Unclear pricing and ad visibility.
  • Lack of trust in how listings are ranked or displayed.

2. Welfare & Non-Profit Organizations

Especially in the Animal Welfare sector, these users want visibility for their initiatives — adoption drives, donation campaigns, or awareness programs.
Pain points:

  1. No dedicated space on existing platforms.
  2. Need for trust and transparency to attract genuine donors or volunteers.

3. Women Entrepreneurs

A special segment under Nexus India, this group seeks both exposure and recognition.
Pain points:

  1. Lack of tailored platforms that celebrate women-led ventures.
  2. Limited access to affordable advertising opportunities.

Defining the Core Problem

“How might we create an inclusive listing and advertising experience that empowers small businesses, women-led ventures, and welfare organizations to connect with audiences authentically — while maintaining trust, simplicity, and transparency?”

UX Process & Key Design Decisions

Information Architecture: I began by organizing the ecosystem into two major flows, this structure reduced the initial cognitive load and avoided multi-layered menus common in competitors.

Business Flow

User Flow

Simplified Registration & Listing

One of the early insights was that most small business owners abandon forms that feel intimidating.
I designed a step-by-step guided registration flow that adapts based on the user type.

For example:

  • A business sees “Add Product” or “Add Service” options.
  • A welfare group sees “Add Initiative” or “Start a Donation Drive.”
  • Women entrepreneurs can choose “List Business” under a special category spotlight.

 

Each step feels conversational and visually guided, making the process less transactional and more supportive.

Advertisement Flow — Transparency First

Instead of traditional pricing tables, the advertisement section was redesigned to communicate value through clarity.

Each ad package is represented visually — showing estimated reach, placement preview, and duration.

Microcopy was crafted to sound empowering rather than salesy, for example:

  • “Reach more people who believe in what you do.”
  • “Your story deserves a front-row space.”

 

This approach gives small entrepreneurs confidence in choosing an option that fits their goals — not just their budget.

Discovery & Trust Building

For the user browsing experience, I prioritized search and verification signals.

Listings include:

  • Verified badges for authenticity.
  • Tags such as “Women-led Business” or “Animal Welfare Initiative.”
  • Filter and sort options (category, city, verified only, and latest added).

 

The overall interface feels clean and human-centered, with attention to detail in visual hierarchy and copy tone.

Visual Hierarchy & Design System

Design Impact (In Progress)

While the platform is still under development, early stakeholder feedback has been positive.
Business owners and welfare representatives found the flows “simple and human.”
The women entrepreneurship feature was particularly appreciated as a way to promote inclusivity and empowerment.

Once launched, the platform aims to:

  • Reduce onboarding time for small businesses by 40%.
  • Improve discoverability for local welfare organizations.
  • Create a verified ecosystem that celebrates women-led ventures.